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Planning a Funeral for a Person Who Wasn’t Well-Liked

Planning a funeral can be a delicate task, but what happens when the deceased was not well-liked? It’s a situation that can bring forth a myriad of emotions, complexities, and challenges for both the family and friends left behind. 

How do you bid farewell to someone whose life wasn’t filled with brightness and positivity without resorting to insincere or unsuitable clichés? What words can adequately describe someone who may have been reserved, challenging, and/or difficult to connect with emotionally? 

In this blog post, we’ll explore the intricacies of planning a funeral for someone who wasn’t well-received by others. From understanding the reasons behind their lack of popularity to tailoring the funeral service with compassion and empathy, we’ll delve into the nuances of navigating this difficult terrain.

Choose an Empathetic Funeral Director and Celebrant who Understands the Complexity

It is appropriate to consider the reasons behind the deceased’s lack of popularity. Perhaps they had a contentious personality, made poor choices in life, or simply struggled to connect with others. Whatever the case may be, recognising these factors is crucial when approaching the funeral planning process. 

The first step in planning a funeral for someone who wasn’t well-liked is choosing a funeral director and celebrant that understand and have experience with such complexity. You should feel comfortable enough to talk about the impact of the deceased’s unpopularity on their family and friends with your celebrant and funeral director, so that they can support and guide you. 

At Picaluna Funerals, we understand the vital role that our Funeral Celebrants and Funeral Directors play in guiding individuals through the funeral ceremonies of those who were not well-liked. We serve as compassionate facilitators, navigating the intricate landscape of grief with sensitivity and empathy. Through active listening and the use of non-judgmental language, we demonstrate our willingness to engage in conversations about complex family dynamics and provide unwavering support to our families as they navigate their grief.

We recognise that planning a funeral is not just about honouring the deceased; it’s also about supporting those who are grieving. In the case of someone who wasn’t well-liked, family and friends may be grappling with a mix of emotions, including anger, sadness, frustration, and even guilt. Taking these feelings into account is essential in creating a funeral service that offers comfort and closure to all involved. Keep in mind that some may be grieving deeply, while others may feel conflicted or even relieved by the passing of the deceased. 

Picaluna Funeral Directors strive to create a space where all invited attendees feel welcome and supported, regardless of their feelings towards the deceased.

Embracing Compassion and Empathy

When planning a funeral for someone who wasn’t well-liked, it’s easy to fall into the trap of judgment and resentment. However, it’s crucial to approach the situation with compassion and empathy. Remember that every individual has their own struggles and challenges, and it’s not our place to judge them for their shortcomings. 

Instead, focus on extending empathy towards the deceased and their loved ones. Try to see the person beyond their flaws and mistakes and acknowledge the complexity of human relationships. While they may not have been well-liked by everyone, they were still a son, daughter, sibling, or friend to someone. 

Finding empathy in this difficult situation can help foster healing and understanding among those involved. 

Managing Expectations and Potential Challenges

Planning a funeral for someone who wasn’t well-liked can come with its fair share of challenges and potential conflicts. Family members may disagree on the details of the service, including who should be invited, while friends and acquaintances may have conflicting emotions about attending. 

To navigate these challenges, it’s essential to manage expectations from the outset. Be prepared for potential conflicts or tensions among attendees and have a plan in place for addressing them calmly and respectfully.

Set clear boundaries and prioritise the well-being of grieving loved ones above all else. Remember that not everyone will have the same feelings towards the deceased, and that’s okay. 

People who are not welcome to the service may turn up uninvited. If you suspect this will happen, let your Funeral Director know so that they are forewarned with an agreed-upon strategy. 

Picaluna Celebrants encourage attendees to focus on their own grief and healing process rather than dwelling on past grievances or resentments.

Tailoring the Funeral Service

One of the most challenging aspects of planning a funeral for someone who wasn’t well-liked is tailoring the service to suit the circumstances. Unlike a traditional funeral where the deceased is fondly remembered and celebrated, this situation requires a more nuanced approach. Start by choosing a funeral venue and format that aligns with the situation. A funeral or memorial is something that can happen in whatever space and with whatever format works for you and your family. If you are dreading the whole concept of a funeral, keep in mind that a funeral will be whatever you make it. It does not need to look like a traditional funeral. If you don’t want it, you don’t have to go the whole open casket, a formal mass, or traditional funeral home route.

Sometimes it’s best to keep the service simple and short. In cases where the deceased was not well-liked, a straightforward and brief service can help avoid unnecessary tension and conflict. A simple ceremony allows those who genuinely cared for the individual to pay their respects without prolonging the gathering, which might be uncomfortable for some attendees. Additionally, a minimalist approach can be more respectful to those who had complicated relationships with the deceased, as it avoids forcing them into prolonged and potentially distressing social interactions. By keeping the service concise, you can focus on the essential elements of remembrance and closure, ensuring the event remains dignified and considerate of everyone’s feelings.

Venue

Choosing the right venue for the funeral service is a crucial decision that can greatly impact the overall atmosphere and tone of the event. When planning a funeral for someone who wasn’t well-liked, it’s essential to consider whether a traditional formal chapel service is appropriate or if a more casual gathering would better suit the circumstances.

A formal chapel service may offer a structured setting for attendees to come together and pay their respects. However, it may not always feel like the most fitting option for honouring someone whose life was marked by complexities or challenges. In such cases, opting for a more casual and intimate gathering can provide a warmer and more personal environment for remembering the deceased.

Picaluna Funeral Directors understand the importance of finding the right funeral venue to reflect the individuality of the deceased and their relationships. With their extensive network of non-traditional local funeral venues, they can offer a range of unique options that may not have been considered otherwise. From tranquil outdoor settings to intimate community spaces, these venues provide meaningful settings for honouring the life and legacy of the deceased in a way that feels authentic and respectful.

Music

Start by reflecting on the deceased’s musical preferences, if known. Did they have favourite songs or genres that held special meaning to them? Consider incorporating these into the service to evoke memories and emotions among attendees. Even if the deceased’s tastes were unconventional or eclectic, honouring their musical preferences can serve as a touching tribute to their individuality.

Alternatively, select music that resonates with significant moments or themes in the deceased’s life. Choose songs that symbolise moments of joy, resilience, or personal growth, regardless of whether they were universally liked by others. By focusing on the positive aspects of the deceased’s life journey, you can create a more uplifting and celebratory atmosphere during the service.

It’s also essential to consider the emotional impact of the music on attendees. While it’s natural to acknowledge the complexities of the deceased’s relationships, the funeral service should ultimately serve as a platform for healing and remembrance. Choose music that uplifts and comforts, rather than exacerbates feelings of sadness or regret.

Readings + Poems

Incorporating readings and poems into the funeral service of someone who wasn’t well-liked offers an opportunity to reflect on their life journey with compassion and understanding. Consider selecting readings or poems that speak to themes of resilience, forgiveness, and the complexity of human relationships. Focus on pieces that offer solace and comfort to attendees while also acknowledging the challenges and struggles faced by the deceased. By choosing readings and poems that resonate with the individual’s experiences and values, you can create a poignant and heartfelt tribute that honours their memory with dignity and respect.

Suggested Readings + Poems to Consider

Don’t Judge Me by Kathleen Wilson

This poem is suitable for its message of understanding and empathy. It emphasises the complexity of human experiences and reminds attendees not to judge the deceased harshly, acknowledging that everyone faces their own struggles and challenges.

Time Will Ease the Hurt – Bruce B Wilmer

This poem offers solace and comfort to grieving attendees by highlighting the healing power of time. It reassures them that while the pain of loss may be overwhelming now, it will gradually lessen with the passage of time, offering hope and perspective during a difficult period.

When I Come to the End – Mosiah Lyman Hancock

This poem is fitting for its reflection on life’s journey and the eventual acceptance of mortality. It encourages attendees to contemplate the legacy they leave behind and find peace in the knowledge that their struggles and hardships are part of a larger, meaningful narrative.

To see the full wording of these poems and others, check out this blog post.

Speakers

Crafting a eulogy for someone with whom you didn’t share the strongest bond can present a challenge. Typically, eulogies are a tribute filled with fond memories and celebrations of the deceased’s life and the joy they brought to others. Writing a eulogy is inherently daunting, but it can be even more so if the individual caused you pain or if you struggle to find positive aspects to highlight. 

Determining the appropriate content for a eulogy for a challenging individual hinges on various factors. You must consider the audience and the emotional impact the eulogy will have on them while also reflecting on your own values and the level of honesty you wish to convey. 

Above all, maintaining a tone of respect is paramount. A funeral service is not a place to air dirty laundry. Funerals serve as a platform to pay homage and bid a final farewell, with attendees likely already grappling with grief. It’s essential to avoid exacerbating any existing pain or distress. 

If you find it difficult to express anything positive or even neutral about the deceased, it’s generally advisable to refrain from speaking altogether.

Picaluna Celebrants are able to write and deliver the eulogy for you if necessary. This can be especially helpful when emotions are running high, or if you feel unsure about how to appropriately honour the deceased. Professional celebrants are skilled in crafting eulogies that balance honesty with respect, even when the individual had a complicated or contentious life. They can capture the essence of the person’s story, acknowledging their humanity without glossing over the complexities. By entrusting this task to a Picaluna Funeral Celebrant, you can ensure that the eulogy is delivered with grace and sensitivity, providing a meaningful tribute while alleviating the burden on family and friends during a difficult time.

The Option of Direct Cremation

In situations where the deceased wasn’t well-liked, planning a traditional funeral service may not feel appropriate or necessary. It’s essential to recognise that there’s no obligation to hold a formal funeral or memorial service if it doesn’t align with the wishes of the deceased or their loved ones. In such cases, a direct cremation or burial without a service can be a viable alternative.

Direct cremation involves the cremation of the deceased shortly after death, without a formal funeral service beforehand. This option allows for a more private and simplified process, bypassing the need for elaborate funeral arrangements. It can be particularly suitable for individuals who lived quiet or solitary lives, or for families who prefer a more low-key approach to honouring their loved one.

Choosing direct cremation or burial without a service provides flexibility in how families choose to commemorate the deceased. They may opt for a small gathering or memorial at a later date, allowing time for reflection and remembrance without the immediate pressure of planning a formal funeral. This approach also offers financial savings compared to traditional funeral arrangements, making it a practical choice for some families.

You don’t have to have the ashes returned to you after the cremation if you don’t want them. Picaluna Funeral Directors can arrange the disposal of ashes for you. This service can be particularly beneficial if you feel uncertain about what to do with the ashes or if keeping them does not feel appropriate for you. By allowing Picaluna to handle this aspect, you can ensure the ashes are treated with dignity and respect, while also relieving yourself of the potential stress or discomfort associated with deciding their final resting place.

Finding Meaning

Despite the challenges, planning a funeral for someone who wasn’t well-liked can offer an opportunity for finding meaning. Take the time to reflect on the deceased’s life and find moments of positivity or growth amidst the difficulties. Encourage attendees to share stories and memories of the deceased, if not during the service then after the service, focusing on moments of connection and shared humanity. While they may not have been universally liked, everyone leaves behind a legacy worth remembering. Finding meaning in their life can help bring comfort to those who are grieving.

Supporting the Grieving Process

Finally, remember that the funeral is just the beginning of the grieving process for those left behind. In the days and weeks that follow, offer support to family and friends who may be struggling with complicated emotions. Encourage them to seek out grief counselling or support groups if needed, and let them know that they’re not alone in their grief. Above all, be patient and understanding as they navigate this difficult time. Grief is a complex and deeply personal experience, and everyone processes it differently. By offering support and understanding, you can help those who are grieving find comfort and healing in the midst ofloss.

Beyond the ceremony itself, Picaluna Funeral Directors are dedicated to supporting individuals on their journey toward healing and acceptance. We offer a range of resources to facilitate this process, reflecting our commitment to compassionate care. We can connect you with local grief counsellors, support groups, and hotlines to ensure you have the support you need.

One of Picaluna’s charity partners is Griefline Australia, a national not-for-profit organization that provides free and confidential support to those experiencing grief and loss. Griefline’s services are designed to help people navigate the complex emotions and challenges associated with losing a loved one, ensuring that no one has to face their grief alone.

More to think about

Planning a funeral for someone who wasn’t well-liked is undoubtedly a challenging task, but it’s also an opportunity for compassion, empathy, and healing. By understanding the complexity of the situation, embracing empathy towards the deceased and their loved ones, and tailoring the funeral service with care and sensitivity, we can honour every individual’s life journey, regardless of popularity. In doing so, we not only pay tribute to the deceased but also offer comfort and closure to those who are grieving.

So wherever you are based – whether it’s SydneyNewcastleCentral CoastBrisbane or Melbourne – Picaluna has a compassionate Funeral Director who understands the complexities involved and can expertly guide you through the funeral planning process.

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Yi Klavs
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Just left us a 5 star review

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Yi Klavs
5 October 2025

I’m so grateful to Candice and Archie for their kindness and support during an incredibly difficult time. They were warm, respectful, and truly listened, making the process feel personal and gentle. I felt cared for every step of the way. Thank you for your compassion—it meant more than I can say.

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Sarah Judd-Lam
5 October 2025

Affordable, sensitive and compassionate care

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Sarah Skinner
4 October 2025

Dear Shelly,I want to sincerely thank you for the incredible care, kindness, and support you gave our family during one of the most difficult times in our lives. From the very beginning, you were understanding, gentle, and deeply respectful — nothing was ever too much, and every one of our wishes was met with grace and care.You guided us so effortlessly through the entire process, and we always felt held and supported. You took charge in such a calm and reassuring way — which, I must admit, was a challenge for me as someone who is usually the organiser. But your leadership was exactly what we needed, and I truly trusted you every step of the way.What meant the most was how you treated mum — with such dignity, tenderness, and respect. Her farewell was everything we hoped it would be, and more. It was clear that you weren’t just doing your job, but speaking and acting from the heart.Thank you, Shelly, for going above and beyond. We will never forget your warmth, your strength, and your humanity.With heartfelt gratitude, Sarah, Beck & our families. (Funeral Direct Shelly Bennett)

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Steve Macrae
4 October 2025

Olivia is exceptional! No one could have done more than she did in visiting my mother before she died and for making all the funeral arrangements for me. She has a special place in my heart.

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Leroy Lobo
3 October 2025

Thanks Jacqui. Very professional and easy to deal with. Have already recommended to others

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Mick Starrett
30 September 2025

Amy was very helpful thorough and caring.

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Jonathan Neufeld
30 September 2025

They made the experience very personal and came along side us to make our farewell a beautiful send off. The amount of work to detail was amazing, and the extra mile they went to accommodate our requests was not forgotten. They made our difficult loss a time of wonderful reflection. We are incredibly grateful for their generosity and support throughout our grieving process.

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Nic Mendo
29 September 2025

I’m so grateful to Jaqcueline and the team at Picaluna for their incredible care and compassion during such a difficult time. Every detail of my husband’s funeral was handled with thoughtfulness — right down to the sunflower blouse, which meant so much to me. Thank you for creating a beautiful, respectful service that truly honoured his memory. Your kindness will never be forgotten.

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Mark Hill-Webber
24 September 2025

We found Raine compassionate, helpful, and understanding of each individual person's needs Also, she listened and was patient, knowing that each person grieves differently Do highly recommend Raine and the Picaluna team As they do their best to fulfil each person's wishes Thankyou for giving our mother a dignified send off

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Felicity Hedger
23 September 2025

Just a big thank you to Amy your help, support and guidance was much appreciated especially with these hard and overwhelming situations, all though we never met you are so sweet and kind, your guidance through email, text or call gave me comfort in knowing that my baby boy (22+2) was in good hands and his urn is beautiful. For those who were also involved in his process I thank you as well

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Sarah Clark
16 September 2025

I feel so grateful to have had Deana by our side throughout this entire journey. Her care, compassion, and wisdom made such a difference—not only in planning and celebrating my mum’s life but also in guiding us through such a delicate and emotional time.Deana was an absolute joy to collaborate with, and I couldn’t have imagined this day turning out so beautifully without her. Her kindness, creativity, and dedication made everything feel so personal and heartfelt. From the lead-up to the day itself, she was diligent, calm, caring, and full of wonderful ideas. It truly felt as if she knew my mum.The day of the memorial exceeded all expectations. The location, the lightness, the celebration, and all the small touches were perfect. I received so much wonderful feedback, and I personally felt mum and dad’s presence with me—they let me know they are okay and here for me. It was a day I will remember for the rest of my life as one of my favorites, a true celebration of mum.From the bottom of my heart, thank you again for everything, Deana. You are absolute GOLD, and you were born to do this job. You have left a lasting mark on our lives, and we will always remember the incredible way you helped us honour mum.

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Ellis Mitchell
14 September 2025

Naomi was everything you could hope for in a funeral director. Kind, caring, compassionate & organised. Responded at 9.30pm & on weekends. Made a stressful situation seamless. Highly recommend.

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Julie Solberg
13 September 2025

Our family feels such gratitude for Olivia Andrews, for her expert help, her thoughtful insight and advice which resulted in a beautiful farewell. Thank you.

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Manly Parish
12 September 2025

Raine and her team were very well organised, discreet and was able to deal with the hiccups that often happen at funerals when family emotions are running high. The whole team ere respectful and showed care to the family members and parish staff.

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Jennifer Blau
10 September 2025

Sarah was the celebrant for our father's Celebration of Life and helped us create a beautiful service. She worked closely with us to get to know things about Dad, even reading his memoir to understand him. We really appreciated her time and care in all our dealings with her. Many people commented on how lovely the ceremony was and her role as the celebrant.

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Sharon
5 September 2025

Annie was truly amazing. She guided our family with such care and understanding, helping us create a farewell that was deeply personal and perfectly fitting for the matriarch of our family. The memorial was heartfelt and emotional capturing both the sadness of our loss and the joy of celebrating her life. It was everything she would have loved, and we are so grateful to Annie for making our final goodbye so beautiful.

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Gail Pierce
5 September 2025

I couldn’t have been happier with the care and service I received with Rachel at Picaluna. Her warmth, empathy, attention to detail and support helped us navigate this difficult journey smoothly and helped us create the perfect farewell for our loved one.

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Sarah Williams
3 September 2025

At the most vulnerable time of life when I lost my best friend and husband, Sarah took my hand and guided me gently and lovingly through the shock and wilderness of grief, helping me get the funeral service and wake organised to perfection. She did all the heavy lifting of the arrangements, from church and flowers, creamatorium and venue for the wake and held such loving space at the wake / celebration of life afterwards, encouraging those who had stories to share to do so, framing beatiuful photos of Pete for the service and afterwards. Not only was there a perfect orchestration of logistics, including somehow arranging for a swift release of the death certificate and ashes, as family were travelling back to the UK, but with so much love held my through the toughest of times. I am forever grateful. I cannot recommend this beautiful soul hightly enough.

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Les Battyanyi
28 August 2025

I don't normally share reviews but I have to on this occasion. During a stressful time, Wendy and Candice were so helpful and took the time to understand what we wanted to do and made it happen. The fact that Picaluna is so flexible meant that I could make sure my mum was taken care of until the plans were finalised and they accommodated last minute details with ease.

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Aruna Lobo
28 August 2025

Jaqui Coan and her team were excellent and helped our grieving family feel at ease with such good advice and service during preparations for the funeral and on the day of the funeral.

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Bobbie-Joe Hopkins
27 August 2025

As heartbreaking as organising a funeral for a loved one is, without Deana I would have been beyond lost. Her commitment and compassion for supporting myself and my family during this time was unmatched. She did it all with grace and the upmost respect for me, my family and my beautiful dad, Bradley. I’m so deeply thankful to her.

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Sally Martin
27 August 2025
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Michael Bell
25 August 2025

With my sister's sudden passing and being in a different state we were concerned how we could make arrangements for her cremation. I contacted Picaluna and we were fortunate to have Alex there to listen and guide us through the process and also provide us with other relevant information and contacts. She has great empathy and communications were easy.

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Lindsey Lobo
24 August 2025
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Barbra Joyner
24 August 2025

Our family has appreciated Jaqi's graciousness, kindness and professionalism in helping us organise our dad's viewing and cremation. She supported us all the way through and constantly kept in touch to see how we were doing. On the day of the viewing, the team were wonderful and the event was memorable and meaningful for all of us. We highly recommend Jaqi and Picaluna for that soft and personal touch.

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Riley Diesta
21 August 2025

My mum had a beautiful send-off thanks to the help of Jaqi and her team from Picaluna.

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Ofir Kuberman
21 August 2025

If you’re looking for a funeral director on the Mornington Peninsula, I can’t recommend Naomi Korolew and Vivid Funerals highly enough. We live in Frankston, and I was really impressed by how knowledgeable Naomi is about funerals and how thoughtful and creative her approach is. She’s very friendly, creative in finding affordable options and is truly dedicated to helping the local community. We feel really lucky to have found her.

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Richard
20 August 2025

Highly recommended and very professional. Planning with us and keeping us all in the loop step by step. Would like to thank Jaqi for helping us to see mum off.

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Wendy Patrick
20 August 2025

Hi would like to leave a recommendation for Beth Armstrong … she was absolutely beautiful n was there for us the whole time during our sad time for passing of Paul Patrick … nothing was a bother to Beth n appreciated everything she did from the start … Beth is a real asset to your company and would like to Thankyou all for the wonderful service you provided to us kind regards Wendy n Gary Patrick x

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Steve M
19 August 2025

Amy and her team were fabulous.

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Chris Veivers-maple
16 August 2025

Amy was absolutely amazing throughout the very sad & emotional time when you have lost your most important person in your life. The support that she gave throughout the whole process was simply the best. Cannot recommend her enough.a Very special lady..

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Karen Williams
14 August 2025

Our Family would like to express our heartfelt gratitude for the sympathy love and support you have extended to our family during this difficult time. A special mention to Amy who has gone above and beyond and the wonderful ladies who took mum to her resting place . Thank you from the bottom of our hearts

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Shirley Jag
14 August 2025
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Catherine Morgan
14 August 2025

We were very happy with the sensitive and practical service and support provided by Annie. At all times we felt that our late mother's wishes were bekng honoured and that we were being given the help and advice we needed at a difficult time

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Sue Trembath
14 August 2025

The team gave us a prompt response to our enquiry and continued to respond compassionately and respectfully. We felt supported which we really needed

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Marco Palmieri
13 August 2025

Naomi from Picaluna was incredibly respectful and compassionate as we navigated one of the most difficult times our family has faced. She took care of every logistical and practical detail, allowing us the space to focus on our grief and on being together.

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Clare Bartholomew
13 August 2025

Naomi and her team were wonderful from beginning to end, talking great care of all the details at a sad and difficult time for our family (on two separate occasions over 18 months). I highly recommend them to help you organise a memorial / funeral of a loved one.

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Rebecca Crawford
11 August 2025

My sister, a young vibrant woman with strong spiritual beliefs, passed away suddenly and shockingly. Knowing that she would not want a stuffy, traditional funeral, I started searching and came across Picaluna. As soon as I saw the beautifully and personally decorated coffins and beautiful natural locations, I knew that they would be the right ones to give my sister an appropriately creative, colorful and spiritual send-off. As soon as we met Jordan, we were put at ease by her genuine warmth and sympathy. She truly wanted to get to know my sister and our family, and was open to all of our crazy ideas and suggestions. She even took what we wanted, and came up with even better suggestions, which were so helpful and spot on. Jordan went above and beyond at every step of the journey, meeting with us regularly to keep us on track. The way she took ownership of my sister with her protective nature was incredible, even transporting her to the morgue and taking care of her there to ensure she looked her best. Jordan helped to facilitate the DIY, collaborative and inclusive service that we wanted to hold. She made sure everything went to plan and ran to schedule, as we were very distracted and emotional on the day. Without Jordan and Picaluna, I am certain this would have been a very different experience. Not to mention, the cost was much less than traditional businesses, and it included a donation to a charity that we chose. If you are looking for a heartfelt, personalized, creative and unconventional service for your loved one, I highly recommend Jordan and Picaluna! She will lead you through the process to create a service that is healing for everyone involved. I can't thank Jordan enough. We will forever remember this great experience.

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Tony Oneil
10 August 2025

I found them very helpful and polite helping the family thru this 😃👍

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Steph Felix
10 August 2025

Sarah was highly recommended to us, and I can see why. From the moment I first spoke with her she was warm, kind and compassionate.She helped our family navigate a very difficult time and helped us create the perfect service for my Mum. She really listened to us as we spoke about her personality and life, and crafted a beautiful tribute to her. We had many comments about how personal the service was, and people commented on particular elements that stood out to them - and Sarah had suggested these to us.Thank you Sarah - we are very grateful for your help and care during such a sad time.

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Jane Morehen
5 August 2025

My family have been very happy with Picaluna Funerals and, in particular, our Funeral Director, Beth Armstrong. Nothing has been too much trouble for Beth and she has been professional, approachable, warm and understanding during this difficult time. Thank you Beth!

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L M
31 July 2025

We would like to sincerely thank Deana and staff members from Picaluna Funerals who guided us through this process during an incredibly sad time when our mother passed away. Deana was kind, compassionate, professional and very patient with all our queries we had. She handled all the arrangements with grace, efficiency and with such respect, ensuring that every detail of the service was what we wanted by accommodating to our specific requests and made sure the service was a beautiful tribute to our loved one. We couldn't have asked for a better experience during such a difficult time. We highly recommend their services. Mataafa Family.

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Monica Andersson
28 July 2025

Kathryn Booth and Picaluna Funerals Northern Beaches took care of or daughter's funeral service. Our daughter was only 25 years old. We felt our daughter was genuinely cared for in a respected manner in Kathryn's and Picaluna's care the entire time. Kathryn listened to our story about our daughter and really understood the essence of who she was and the service we wanted. The service was done so calmly with heart and professionalism. We would not have changed anything. I can highly recommend Kathryn Booth and Picaluna Funerals Northern Beaches to anyone. Monica

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Elizabeth Knight
25 July 2025

Rachel was so very helpful and supportive when our father passed. She was respectful and caring. We appreciated her gentle presence as the celebrant at the service we held for our dear dad.

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Lyndall Katz
22 July 2025

Thank you. Shelly helped us with a beautiful and meaningful farewell. She did this with care and flexibility. Something I really appreciated about Shelly is she paid attention to me, and to us. She noticed the way we did things, and the tone we set. And then she matched us, and at the same time was completely genuine. At such a heartbreaking time it was exactly what we needed. It was exactly what I needed.

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Joe Mithiran
21 July 2025

About half a dozen people have told me it was the most wonderful funeral they had ever been to! Jaqi was wonderful and at the end I really felt she had helped me to come up with a funeral worthy of my mum. I cannot recommend her highly enough. She also saved me quite a few hundred dollars using prepaid and on the coffin which we decorated ourselves. The photo is prior to the flowers being added.

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I lost my father recently and it was up to me and my sister to make funeral arrangements. We were dreading dealing with some official and serious representative but instead we got Candice an Angel of a Lady. She put us completely at ease, she was fantastic we even had few laughs which we really needed but also she was so professional and answered all of our questions. I hope that Picaluna is aware what an amazing employee they have to represent them.Thank You CandiceTom Debiec

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Colby Shea
21 July 2025

We felt so lucky to have found Naomi at such a difficult time… there were so many ways that she was able to help… she was so good at tailoring everything that we wanted for mum’s life celebration. Everything was so fluid and easy. Naomi also contributed a few creative suggestions in our planning but in an entirely appropriate way that was never intrusive. We chose to have her be both planner and celebrant at the send off. She was always excellent re communication. Naomi has such a warm personality, we felt very comfortable around her from the get go. I highly recommend Naomi

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Christine Graham
21 July 2025

Planning a funeral can be a daunting task on top of dealing with a loss. Under the caring guidance of Amy Eastwood, my sister and I were able to create a memorable service for our dad. Amy is an empathetic listener and shows great attention to detail. She crafted a wonderful eulogy and service that from beginning to end captured dad's life, personality, passions and achievements. She is a great communicator and was always kind, professional and committed. I highly recommend Amy's services as a celebrant. You'll be in safe and capable hands.